New term enrollments now open for all branches! Register today.New term enrollments now open for all branches! Register today.

+94 117 444 999info@esol.lk

British Council–Recognised Cambridge English Centre · Since 2006

ESOL College entrance with English learning mural

Frequently Asked Questions

Find answers to common questions about enrolment, courses, examinations and more.

Can't find your answer?

Ask your own question and our team will get back to you within 24 hours.

Connect with us to explore new possibilities for your future.

+94 117 444 999 WhatsApp Apply Now

Frequently Asked Questions

Find answers to common questions about enrolment, courses, examinations and more.

Can't find your answer?

Ask your own question and our team will get back to you within 24 hours.

Connect with us to explore new possibilities for your future.

+94 117 444 999 WhatsApp Apply Now

Frequently Asked Questions

What is ESOL College International?

What age groups do you cater to?

Where are your branches located?

What are Cambridge English Qualifications?

What Cambridge exams does ESOL College prepare students for?

How do I register my child for a Cambridge exam?

When can my child register for a Cambridge English examination?

How is my child's eligibility determined?

Can I register outside the registration period?

Which Cambridge English examination is suitable for my child?

When will the examination take place?

When will the results be released?

When will certificates arrive?

Can I request a refund after registration?

Can I change my child's details after registration?

What should my child bring on examination day?

Can my child change the examination after registration?

How can I contact the Exam Division?

When and where will the selection test be held, and how will we find out the date, time and venue?

How will we receive the selection test results — via SMS, WhatsApp, or an online portal?

What materials does my child need to bring for the selection test, and is there a dress code?

What happens if my child misses the scheduled selection test due to illness or an emergency?

How are students split into different exam groups, and can I request a shift to a different group or time slot?

Where should parents wait while their child's exam group is sitting for the test, and what happens if a session runs late?

My child is currently in Level 2 — are they eligible to sit for the Cambridge Movers exam?

Where can I find a chart explaining which external exams (Starters, Movers, Flyers) correspond to your internal class levels?

My child was deemed ineligible for the upcoming exam despite attending regular classes — what should we do?

Does enrolling in the course automatically register my child for the external Cambridge exam?

Is sitting for the Cambridge exam mandatory for my child to progress to the next class level, and can they skip ahead if they're doing well?

What is the process for requesting an early level upgrade or a change to a different class day/time?

What is the official procedure if my child needs to take a temporary break, and how do we rejoin afterwards?

How are students selected for the Primary Division award ceremony, and what is the dress code?

What are mini projects, and are the scores factored into my child's grade or exam eligibility?

How can my child join the Speaking Club, and is there an additional registration fee?

How do I enrol my child at ESOL College?

What is the fee structure?

Can my child transfer from another English institution?

How are classes structured?

What qualifications do your teachers hold?

Do you offer adult English courses?

What is the minimum and maximum age for enrolling in the beginner classes, and how do I know if my child should join now or wait for the next age group?

What are the total course fees, and is there an option to pay in installments?

What payment methods are accepted for monthly or term fees?

How can I apply a sibling discount or other concession to my child's fee payment?

What is the penalty or late fee policy if a payment is made past the due date?

Can I request a formal refund or fee transfer if my child needs to take a temporary break?

When do fee revisions take effect, and will they affect fees I've already paid in advance?

When does the new term start, and what class days/times are available for my child's age group?

Are there weekend classes available, or are all sessions conducted on weekdays?

How are parents notified if a scheduled class is cancelled or rescheduled?

What is the step-by-step procedure to make a payment through the online payment portal, and which cards or banks are supported?

What should I do if my online payment transaction failed or was deducted twice from my account?

Will I receive an instant digital receipt or confirmation message after completing an online payment?

How do I access the online registration form to enrol a new student?

What mandatory documents need to be submitted during registration?

How long does it take for the front office to process a registration and confirm enrolment?

Who should I contact if I encounter technical errors or issues while filling out the online registration portal?

My child received the wrong tute, or one with missing pages — how can we get the correct module swapped?

The text or pages in my child's tute are blank, faded, misaligned or out of order — can we get a replacement copy?

Can we download a soft copy (PDF) of the tute online while waiting for a physical printing error to be fixed?

We recently enrolled but haven't been added to the class WhatsApp group yet — who do we contact?

Can both mother and father be added to the student's WhatsApp group, or is it limited to one number?

How do I update my registered phone number, and will my child miss important notices during the update?

My phone was lost or stolen — how do I get my old number removed from the class group for security?

Can't find your answer?

Connect with us to explore new possibilities for your future.

Frequently Asked Questions

What is ESOL College International?

What age groups do you cater to?

Where are your branches located?

What are Cambridge English Qualifications?

What Cambridge exams does ESOL College prepare students for?

How do I register my child for a Cambridge exam?

When can my child register for a Cambridge English examination?

How is my child's eligibility determined?

Can I register outside the registration period?

Which Cambridge English examination is suitable for my child?

When will the examination take place?

When will the results be released?